Privacy Policy

1. Introduction

CallerCatcher ("Company," "we," "us," or "our") operates a business-to-business software-as-a-service platform that provides local businesses with unified communications tools, including Missed Call Text Back, a unified communications inbox, and business phone numbers (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at callercatcher.com or use the Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Account & Registration Data: Name, business name, email address, phone number, billing address, and payment information when you create an account or subscribe to a plan.
• Phone Numbers: We collect mobile and landline telephone numbers that you provide when registering for the Service, setting up business phone lines, or uploading contact lists to use with our communications tools.
• Communications Content: Messages, call logs, voicemails, and other content transmitted through the Service.
• Support Inquiries: Information you submit when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, timestamps, click paths, and referring URLs.
• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to maintain sessions, remember preferences, and analyze usage patterns.

2.3 Information from Third Parties

We may receive information from payment processors, identity verification services, or integration partners you connect to the Service (e.g., CRM platforms).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Provision business phone numbers and route calls and messages.
• Send transactional and service-related communications (e.g., account verification, billing confirmations, security alerts).
• Process payments and prevent fraud.
• Provide customer support and respond to inquiries.
• Monitor usage to enforce our Terms of Service and Acceptable Use Policy.
• Comply with legal obligations and cooperate with law enforcement when required.

4. SMS / Text Messaging Disclosure

4.1 Collection of Phone Numbers & Consent

We collect mobile phone numbers when you register for the Service, configure a business phone line, or when an end user provides their phone number through a widget, form, missed call, or other interaction powered by the Service. By providing a phone number and opting in, the end user consents to receive automated text messages from the subscribing business via the CallerCatcher platform. Consent is not a condition of purchase.

4.2 Message Frequency & Rates

Message frequency varies depending on the nature of the communication and the subscribing business's configuration. Message and data rates may apply based on the recipient's mobile carrier and plan. CallerCatcher is not responsible for any carrier charges incurred by the recipient.

4.3 Opt-Out & Help

Recipients may opt out of receiving text messages at any time by replying STOP to any message received through the Service. Upon receipt of a STOP request, no additional text messages will be sent to that number unless the recipient re-opts in.

Recipients may also reply HELP to any message for assistance, or contact us directly at [email protected].

4.4 Carrier Compliance & Non-Sharing of Opt-In Data

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: With trusted vendors who perform services on our behalf (e.g., payment processing, hosting, analytics, telecommunications carriers) under contractual obligations to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, the safety of our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• With Your Consent: We may share information for purposes you have specifically authorized.

We expressly do not share phone numbers, text messaging opt-in data, or consent records with any third parties for marketing or promotional purposes.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain data after account closure as required by law, for legitimate business purposes (e.g., resolving disputes, enforcing agreements), or to comply with telecommunications record-keeping obligations. Opt-out requests and consent records are retained as required for regulatory compliance.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of receiving marketing communications.
• Opt out of text messages by replying STOP.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage trends. You may control cookie preferences through your browser settings. Disabling cookies may limit certain functionality of the Service.

10. Children's Privacy

The Service is designed for use by businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the revised policy on our website and updating the "Last Updated" date above. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

CallerCatcher

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